Terms of service

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

CHANGE OF MIND
Because our products are personal care and cosmetic items, we don't offer returns or refunds for change of mind, and for hygiene reasons we can't accept returns on opened or used products.

FAULTY OR DAMAGED ITEMS
If your product arrives faulty, damaged, or defective, email us at glowbasetans@gmail.com within 10 days of receiving your order, with your order number, name, and a photo or description of the fault. Depending on the nature of the fault, we'll offer a repair, replacement, or refund in line with your rights under the Australian Consumer Law.

RETURN METHOD
Once your return is approved, we'll email you confirmation and instructions. For faulty or damaged items, we'll cover the cost of return shipping or arrange collection — you won't be out of pocket for our error. Approved returns are sent to: GLOW BASE, 27 Singleton Drive, Endeavour Hills VIC 3802.

REFUND PROCESSING TIME
Refunds are processed within 5–10 business days of us receiving and inspecting the returned item, back to your original payment method.