Refund policy

Returns & Exchanges

Because our products are personal care/cosmetic items, all sales are final — we don't accept returns or refunds for change of mind, and we don't accept returns on unopened or unused products either.

Faulty or damaged items: If your product arrives faulty, damaged, or defective, email us at glowbasetans@gmail.com within 10 days of receiving your order, with your order number, name, and a photo/description of the fault.

Return method: By mail only. Once your return is approved, we'll email you confirmation and instructions. Approved returns are sent to: GLOW BASE, 27 Singleton Drive, Endeavour Hills VIC 3802.

Who pays return shipping: The customer is responsible for return shipping costs.

Refund processing time: Refunds are processed within 5–10 business days of us receiving and inspecting the returned item.